Westwood Achieves World-Class Net Promoter Score® of 90

Westwood Insurance Agency is pleased to announce its year-end, industry-leading Net Promoter Score® (NPS®) of 90. The NPS® indicates customers’ likelihood of recommending a company or product to others. Bain & Company, creators of the NPS®, define a score of 20 and above as favorable, 50 and above as excellent, and 80 and above as…