Westwood Achieves World-Class Customer Satisfaction Rating

Net Promoter Score of 90 for Westwood Insurance Agency 2023

Westwood Insurance Agency received a net promoter score SM (NPS®) of 90 for 2023, ranking it as “world class” for several years in a row. The NPS® measures the likelihood of a customer recommending a company, product, or service to a friend or colleague.

A score of 80 and above is considered world class, the highest recognition, according to Bain & Company, the creators of the NPS®. A score of 50 and above is excellent, and a score of 20 and above is favorable.

“At Westwood, we are committed to delivering exceptional service and building strong, long-lasting relationships with our customers,” said Alan Umaly, President of Westwood Insurance Agency. “Our customers are at the heart of everything we do, and this achievement reflects the hard work and dedication of our entire team.”

As part of its customer-first approach, Westwood partners with many of the country’s top home builders to incorporate home insurance into the closing process. This embedded insurance model enables a seamless experience for customers, who can review and finalize their insurance policy online in just minutes. Licensed Westwood agents are available to answer any questions and help customers choose the right policy.

“We have helped more than one million people insure their home, even in the toughest markets,” said Christi Burkhardt, Vice President of National Sales and Growth at Westwood. “Our goal is to provide a positive experience for our customers, and we will continue to strive to deliver the highest quality of service.”

About the Net Promoter Score SM

The Net Promoter Score SM (NPS®) measures customer loyalty to help predict company growth and customer lifetime value. Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

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