At Westwood Insurance Agency, simplifying the insurance experience for homebuyers is at the heart of everything we do. That focus is reflected in a Net Promoter ScoreSM (NPS®) of 92 for 2025, placing Westwood in the world-class category — the highest recognition in customer satisfaction.
The Net Promoter Score measures how likely customers are to recommend a company, product, or service to others. According to Bain & Company, creators of NPS, scores of 20 or higher are favorable, 50 or higher are excellent, and 80 or above is world class.
“Homebuyers already have a lot on their plates, and insurance can be confusing,” said Alan Umaly, President of Westwood. “Seeing a world-class NPS shows that we’re helping customers feel confident and supported every step of the way.”
A major reason for this success is Westwood’s embedded insurance model. Working with dozens of leading home builders nationwide, Westwood integrates insurance early in the purchase process. Buyers can receive competitive quotes at the time they sign their purchase agreement, giving them clear cost expectations and peace of mind from the start.
“We aim to remove friction for both buyers and sales teams,” said Christi Burkhardt, Vice President of National Sales and Growth. “With access to more than 50 top-rated carriers and coverage in nearly every new community, we help buyers find the right coverage at the right price, supporting smoother closings and happier homeowners.”
Westwood’s commitment doesn’t end at the initial purchase. By delivering high-quality service throughout the life of every policy, the agency builds trust, encourages repeat business, and maintains consistent world-class NPS performance year after year.
About the Net Promoter Score
The Net Promoter Score (NPS) measures customer loyalty and helps predict company growth and customer lifetime value. Net Promoter®, NPS®, NPS Prism®, and related trademarks are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
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