Westwood Insurance Agency is pleased to announce its year-end, industry-leading Net Promoter Score® (NPS®) of 90. The NPS® indicates customers’ likelihood of recommending a company or product to others.
Bain & Company, creators of the NPS®, define a score of 20 and above as favorable, 50 and above as excellent, and 80 and above as world class.
Westwood delivers an improved customer experience by incorporating insurance into the home closing process. Christi Burkhardt, Vice President of National Sales and Growth, attributes Westwood’s high customer satisfaction to this embedded insurance model. “A customer can have a personalized home insurance quote in 45 seconds. And because Westwood works with dozens of top insurance companies, we can find the best coverage and price for our customers.”
“Westwood is committed to making insurance fast, easy, and worry-free, and I’d like to thank our colleagues for another exceptional year delivering on that promise to customers,” said Alan Umaly, President. “Westwood offers a fully digital insurance buying process, as well as expert agents who make insurance easier to navigate. It’s this combination that sets Westwood apart.”
About Net Promoter Score® (NPS®)
“Net Promoter Score®, or NPS®, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round.”
A company’s NPS® measures customer experience and satisfaction by asking customers to rate their likelihood of recommending the brand on a scale of one to 10 and subtracting the percentage of detractors from the percentage of promoters. For more information, visit the website at https://www.netpromoter.com/know.
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
