Westwood Insurance Agency received a Net Promoter ScoreSM (NPS®) of 92 for 2024. This score, an average of customer satisfaction ratings for new business sales and service to existing customers, places the agency in the “world-class” category ranking. This is the highest recognition a company can receive, and Westwood has achieved it for several years in a row.
NPS is a unique rating that measures the likelihood of a customer recommending a company, product, or service to a friend or colleague. Bain & Company, the creators of the NPS, define a score of 20 and above as favorable, 50 and above as excellent, and 80 and above as world class.
“At Westwood, our goal is to ensure that obtaining home insurance is the easiest part of the homebuying journey,” said Alan Umaly, President of Westwood. “We strive to provide a positive insurance experience for our customers, and that will continue to be our focus.”
As part of its customer-centric approach, Westwood partners with dozens of the country’s top home builders to incorporate insurance early in the homebuying process. This embedded insurance model allows customers to obtain a competitive quote during the signing of the purchase agreement, supplying them the expected insurance cost right at the beginning.
“We offer insurance to more than 99 percent of the communities built by our builder partners,” said Christi Burkhardt, Vice President of National Sales and Growth. “By working with over 40 leading insurance companies, we can find customers the best coverage and price and help them close on their new homes.”
In addition to a seamless insurance process for new homebuyers, Westwood remains committed to providing the highest quality of customer service throughout the life of every policy. It’s this combination that contributes to a consistent world-class NPS and continuous success.
About the Net Promoter Score
The Net Promoter Score(NPS) measures customer loyalty to help predict company growth and customer lifetime value. Net Promoter®, NPS, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
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